STRICT LATE POLICY
* Maximum grace period: 10 minutes. If you miss this window your appointment will be cancelled whether you show up or not. The 11th minute (9:11am/12:11pm) is considered late! If service is still allowed by Carmella, there will be a $30 late fee added to your balance and your services will be compromised. Carmella will not negotiate terms
* All factors (waking up late, leaving out late, taxi driver late, food stops, going to ATM etc.) preventing Carmella from starting your services at the time of your appointment will result in cancellation or a late fee of $30. Non-negotiable!
CANCELLATION
* If you need to cancel please due so 24 hrs prior to your appointment date
* Same day cancellation? No show? You will be banned from booking future appointments
* All cancellations made after the 24 hour mark will be considered late. If you choose to reschedule with Carmella there will be a last minute cancellation fee of $50 separate from your new deposit & remaining balance

RESCHEDULING
* All rescheduling requires a new deposit. No exceptions. The deposit for your original appointment will be forfeited. Under ANY & ALL circumstances. Non-negotiable. Things happen, understandable, but this is a business
* Rescheduling within the same month of your original appointment is not allowed. You must reschedule for the following month
* Appointments are non transferable meaning you cannot pass along your appointment if you no longer want it. Your deposit remains non refundable/transferable.

PICTURES
Please be aware that pictures & videos WILL be taken before, during & after your service to showcase your results. These photos will be posted on our Instagram & our portfolio/website.